Allow Voice Formatting Toggle from Dashboard
R
Reiner Marquez
I'm currently building a Voice AI Assistant in Spanish, and I’ve run into a challenge with voice formatting, which is enabled by default and currently cannot be toggled off via the dashboard.
The existing voice formatting logic appears to be optimized for English, and in Spanish, it often produces outputs that are only compatible with English, leading to awkward or incorrect formatting, especially for numbers, currencies, and other language-specific constructs.
While I understand that this behavior can be controlled via the API using
voice.chunkPlan.enabled
, having a dashboard-level toggle (ideally configurable at the assistant level) would significantly improve usability.Why this matters:
- Speeds up testing by allowing quick toggling without touching code
- Makes the setting accessible to non-technical team members
- Improves support for non-English use cases like Spanish