Changelog
Follow up on the latest improvements and updates.
RSS
new
Chat
Session
Chat & Session Webhooks Are Here!
Webhook support now available for chat and session objects!
Chat Events:
- chat.created - Triggered when a new chat is created
- chat.deleted - Triggered when a chat is deleted
Session Events:
- session.created - Triggered when a new session is created
- session.updated - Triggered when a session is updated
- session.deleted - Triggered when a session is deleted
new
Workflows
Tools
Assistants
Aliases Mapping
Users can use aliases to conveniently map response fields extracted from API Requests into Workflow variables.
improved
Workflows
Variable Extraction
Users can use extract variables from API responses via the API Request tool in Workflows and via Tools
new
Outbound
Launched Outbound Campaigns
- Launch personalized outbound campaigns for post-service feedback and follow-up calls
- Import recipient data via CSV for targeted outreach
- Use your own provider phone numbers (e.g., Twilio) for outbound calls
- Monitor campaign performance and access detailed call analytics