Agent hangs call when it reach the conditional node
planned
Javier Navarro
Still happens this error to me.
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Champ & Edwin
Having similar issue as well. Asking if the order is correct or no, once it reaches the logic step, it hangs up and the reason is always 12:35:34:751
[LOG]
Endpointing timeout 100ms (rule: heuristic)
Canny AI
Merged in a post:
Agent hangs up call when at a conditional node
Frankie Peretti
After a say task and gather task to determine caller interest, the conditional node that should determine if interest is true or false does not function. Instead, after prompting the caller with a question, any answer results in the agent hanging up. Both true and false conditions go to respective say tasks.
Henry Williams
Hello @tomasgoldenberg! Could you share Call IDs of the calls where you are seeing this behavior? You can find them in the Call Logs page
Henry Williams
under review